1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
- when you make an inquiry or order in relation to goods or services through our Websites or through any display of one of our Developments;
- in administering and performing any contracts with service providers;
- when you contact us via telephone;
- from correspondence (whether in writing or electronically);
- through one of our social media channels;
- through any mobile applications provided by our organisation;
- while conducting customer satisfaction and market research surveys;
- when administering any of our services; and
- as otherwise required to manage our business.
However, in certain cases we may collect personal information from publically available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, social media accounts, phone numbers and billing information.
We do not collect sensitive information about you unless you consent (limited to matters such as dietary requirements), or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information for the purposes of:
- undertaking Developments, including identifying sites, managing architects and other contractors, liaising with consent authorities and certification professionals;
- promoting our Developments and considering expressions of interest;
- administering and improving our business;
- communicating with purchasers and prospective purchasers in relation to property sales and expressions of interest;
- protecting our legal rights and complying with our legal obligations;
- conducting satisfaction research
- us and our partners can telling you about other activities and services you may be interested in.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure or the Privacy Act otherwise allows us to do so.
We may disclose personal information between our organisations or to third parties such as building managers, our suppliers, organisations that provide us with technical and support services, or our professional advisors. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do – we may not be able to require this from some government agencies.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on our servers, or in cloud storage. Information is not usually disclosed or held outside Australia. More information about this is at 8 below.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
5. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we have a unique offering that we provide to the market at a high standard. We therefore like to stay in touch with customers and let them know about new Developments and other opportunities. We may provide you with information about new Developments products, services and promotions either from us, or from third parties which may be of interest to you.
We will not disclose your personal information to third parties for marketing purposes without your consent.
You may opt out at any time if you no longer wish to receive commercial messages from us, or don’t wish to receive contact through particular channels. You can make this request by contacting our Privacy Officer.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us, but there is no charge for making the request.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so in various circumstances defined in the Privacy Act. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing and explaining your options.
We will respond to all requests for access to or correction of personal information within a reasonable time.
8. Overseas transfers of personal information
If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
If you do not want us to disclose your information to overseas recipients, please let us know.
9. Resolving personal information concerns
Telephone: 02 9071 0085
We take all complaints seriously and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
10. PERSONAL INFORMATION ABOUT EMPLOYEES
We collect information in relation to employees as part of their application and during the course of their employment, either from them or in some cases from third parties such as recruitment agencies. This may include information about the employee’s health, their right to work in Australia, or other sensitive information. For some roles, employees may need to provide a criminal history search.
Under the Privacy Act, personal information about a current or former employee may be held, used or disclosed in any way that is directly connected to the employment relationship. We handle employee information in accordance with legal requirements and our applicable policies in force from time to time.
The last update to this document was March 2023.